The most common causes of login problems are incorrect login credentials or a lack of verification.

You can request a new password in the login area by clicking “Forgot Password.”
If that still doesn’t work, please check whether the email address matches the one on file with meinpep.
If you lack proper verification, your account may be locked. In that case, please send us an email with current proof of employment so we can reactivate your account.

If you continue to experience problems, please feel free to contact us by email at service@meinpep.de or by phone at +49 6146 605 305.

Registration is free and non-binding. You’ll find it in the login area under “Register Now.”
To activate your account, we need valid proof of employment confirming that you work full-time in the tourism or hospitality industry.

Our offers are exclusively for professionals in the tourism industry. Proof of eligibility ensures that only authorized individuals are granted access—a requirement of our hotel and service partners.

Accepted forms of proof:

• Company/employee ID card related to the tourism industry
• A fully completed meinpep identification form with a company stamp and signature
• A written confirmation of employment on company letterhead with a company stamp and signature
• An extract from the commercial register or a business license in conjunction with a tourism contract
• The following, among other things, are not accepted: business cards, screenshots of websites, expired or unclear documentation.

Please carry your proof with you during your trip - hotels may ask to see it on site.

The proof must be from the current year or, if an ID has an expiration date, must be valid at the time of travel.

Journalists are required to provide proof that they write travel-related articles (e.g., for Best Live Entertainment) in addition to their press pass.

You can upload it directly during the online registration process.
Alternatively, if you’ve changed employers or your proof of identity has expired, for example, you can email it to service@meinpep.de.
The review usually takes 1–2 business days. You’ll be notified by email as soon as your account is activated.

Please send an email to service@meinpep.de if you wish to update your details or send us a new proof of employment. 

Anyone 18 years of age or older who works in the tourism industry may make a reservation. Minors are not permitted to make reservations.

Yes, “on request” reservations are binding. The hotel usually responds within 3 business days. As soon as we receive a confirmation or cancellation, we will notify you by email. Please note that an “on request” reservation is binding once it is submitted and cannot be canceled free of charge.

Once full payment has been received, we will send the documents as a PDF to the email address you provided.

Hotel reservation: Hotel voucher
Flight reservation: e-ticket
If you have not received your documents 7 days before departure, please contact our service team.

Can I request other room categories?

Yes—even if they aren't listed online. Please contact our service team.

Generally, one room per reservation. Exceptions are noted in the hotel description.

• A maximum of 1 infant per room may be booked; otherwise, please contact the service team
• Bookings for children that cannot be made online may also be requested

For TUI Magic Life, TUI Blue, and ROBINSON, you will not receive a TUI app number in advance—it will be assigned at check-in.

After you book, you’ll receive a trip confirmation and invoice via email.

• Deposit: 25% of the trip price upon booking
• Balance due: no later than 21 days before the trip begins
• For last-minute bookings made 30 days or less before the trip begins: full payment is due immediately

You can find detailed payment information in our Terms and Conditions.

Visa, Mastercard, or direct debit (for German bank accounts only). The available options will be displayed during the booking process.

You can find our Terms and Conditions at the bottom of the page on meinpep.de.
Click here  to view the Terms and Conditions.

Free rebooking or cancellation up to 14 days before departure for selected hotels:

We offer the meinpep Flex rate. Book your next holiday with peace of mind and stay flexible and relaxed.
When booking the Flex rate for the hotels listed below, you can rebook or cancel once free of charge up to 14 days before departure.

You can find the full terms and conditions here  

Reservation changes and cancellations can only be made in writing via email to service@meinpep.de.
Please always include your reservation number, name, and requested changes.

You can find the deadlines and fees in our Terms and Conditions.
⚠️ Some hotels have different terms and conditions—these are also noted in the Terms and Conditions.

Please note that our office is always staffed Monday through Friday (except on holidays) from 8:00 a.m. to 3:00 p.m. The cancellation takes effect upon receipt of your message. If the message is received on a weekend, a holiday, or after 3:00 p.m. on a business day, the cancellation will take effect on the following business day.

• Each PEP traveler may bring a maximum of one companion per flight at the PEP fare.
• The PEP traveler and companion must travel together.
• On Condor flights, up to 6 people can fly at the PEP fare.

Yes, we'll let you know about any changes. Please also check the airline's website yourself.

Online Check-in & Seat Selection

General Information About Online Check-in
All flights—with the exception of Condor—are booked through a consolidator. Therefore, the file keys/booking references required for online check-in are generally not available until 7 days before departure.

Condor 

You can reserve a seat on Condor for a fee.
Here's how to do it:

• Go to www.condor.com
• Select Book & Plan → Extras → Seat Reservation → Book
• Select “meinpep” as the organizer
• Enter your Condor transaction number (found on your flight voucher) and your flight details
• Click “Next” and follow the instructions
• Alternatively, contact the Condor Service Center directly at +49 (0) 180 676 7767 (charges apply).
• You can also book extras such as meals, additional checked baggage (with an early-bird discount), or sports equipment here.

Condor - Online Check-in

• Go to www.condor.com
• Select “My Booking”
• Select “meinpep” as the tour operator
• Enter the Condor transaction number and your flight details (as shown on your flight voucher)
• Click “Next” and follow the instructions
• Important: Bookings made through meinpep cannot be accessed via “My Condor.”
• Condor emergency number outside of meinpep business hours: +49 6171 69889 88

TUIfly – Online Check-in & Seat Selection

• Go to https://www.tui.com/flug/webcheckin/
• Log in with your flight PNR (file key) and last name

Eurowings – Online Check-in & Seat Selection

• Go to www.eurowings.com
• Select “meinpep” as the tour operator
• Add a “D” before your booking number
• Follow the instructions on the website
• Starting May 1, 2025, online check-in is mandatory. A fee of 15 euros per person per leg will be charged for check-in at the airport counter.
• Payment at the counter is only accepted by credit card; cash is not accepted.

SunExpress – Online Check-in & Seat Selection

• Seat selection: Available at www.sunexpress.com
• Online Check-in: at https://www.sunexpress.com/de/online-check-in/
• Available for all departures from Germany, Turkey*, Amsterdam, Basel, Venice, Vienna, and Zurich (*except flights to London-Luton)
• Check-in at the airport is subject to a fee.

One checked bag is included per flight booking and passenger. We do not offer flights without baggage.
Baggage allowances vary by airline. Please check the information on the airline’s website or contact our service team.

Condor

For flights booked directly through Condor, the baggage allowance in Economy Class is 25 kg, from 01.05.2027 23 kg. Condor flights not booked directly through Condor include a 20 kg baggage allowance. More detailed information can be found in the booking confirmation. For Business Class flights, please feel free to inquire at service@meinpep.de.

Outside our office hours: +49 (0) 6171 69889 88

Many PEP fares are heavily discounted special fares that are available exclusively to certain professional groups (e.g. those working in the tourism industry) and are not open to the general public.
In accordance with Article 3(3), first sentence, of the EU Air Passenger Rights Regulation (Regulation (EC) No 261/2004), the provisions regarding compensation claims in the event of delay, cancellation or a change of airport do not apply here.

If you would like information about the fare used for your booking, please contact our customer service team: service@meinpep.de.

Email: service@meinpep.de
Please note that our office is open Monday to Friday (excluding public holidays) from 08:00 to 17:00.

Hotline: +49 6146 605 305 – available by telephone Monday to Friday from 10.00 am to 2.00 pm

Our service centre is closed at weekends (Saturday and Sunday) and on public holidays – emails will not be processed during this time either.

If any problems arise during or after your trip, please report the complaint directly to the hotel or airline on site. Only then can the issue be resolved and the complaint be considered official. Please also contact us as soon as possible by email at service@meinpep.de so that we can help you.

You can find the latest recommendations on the Federal Foreign Office’s website.
The requirements depend on your destination, length of stay, time of year and individual factors.
www.auswaertiges-amt.de 

Requirements vary depending on your destination. German nationals can also find these on the Federal Foreign Office website.
You will also find information during the booking process.

Changes and cancellations must be made directly via TUI Cars:

• TUI Cars: service@tuicars.com (Germany), cars@tui.ch (Switzerland)

PEP stands for ‘Product Experience Programme’. It enables tourism professionals to explore destinations and service providers on a private basis at particularly favourable rates.

Our partners offer significantly reduced rates to make it possible for healthcare professionals to attend. Discounts are often between 10–60 per cent below the market price.

Nach aktueller BFH-Rechtsprechung stellen PEP-Reisen keinen zu versteuernden geldwerten Vorteil dar.

You can subscribe to our newsletter by emailing service@meinpep.de.

If you wish to unsubscribe, you will find a link labelled ‘Unsubscribe from the newsletter’ in the bottom right-hand corner of the newsletter. Click on it, follow the instructions and enter your registered email address. You will then receive a confirmation email in which you must confirm your unsubscription.

• Targeted B2B advertising aimed at tourism professional
• Option to select target groups (travel agents, tour operators, airlines, etc.)
• Advertise even on a small budget
• Barter partnerships also possible
• Contact: feedback@meinpep.de

• Sale of available rooms in the off-season
• Direct marketing to relevant decision-makers
• Free online marketing, including banners, newsletters, social media and a dedicated landing page
• Contact: produkt@meinpep.de